One inventory. Every channel. Zero overbooking.
Hòlos is the PMS with an integrated channel manager and booking engine for hotels, connected to the world's leading OTAs and B2B wholesalers, including Booking.com, Expedia, Airbnb, WebBeds and many more. Rates, inventory, front desk, housekeeping, F&B, guest app and billing on a single platform.
12
Garden Suite, October 14
- Expedia3
- Booking.com3
- WebBeds3
- Direct3
Pooled inventory: all four channels sell from the same allotment.
The platform, inside and out.
Real Hòlos screens with a demo property.
Arrivals, in-house guests and departures, each with its next action: check-in with a suggested room and folio settlement before check-out.
From channel to invoice, with no rework.
Every reservation runs the full cycle on one platform, with no double entry between the channel manager, the PMS and billing.
Reservation
Arrives from an OTA or the front desk with the room type and rate plan already mapped.
ARI update
Availability is deducted from the pooled inventory and synced to every channel.
Check-in
Suggested room assignment based on the booked room type and housekeeping status.
Folio
Room charges post nightly; F&B, minibar and other services are posted to the guest folio along with payments.
Check-out and billing
Once the folio is settled, the invoice is issued from that same folio.
Your entire hotel operation on one platform.
Every module keeps its main action in plain sight, so routine front desk and revenue tasks take seconds.
- Availability and rates calendar (ARI)
- Availability, rates and stop sell by room type and date. Edit a single cell or bulk-update by date range and day of week.
- Front desk
- Today's arrivals, in-house guests and departures, with one-click check-in and check-out. Check-out requires a settled folio.
- Housekeeping
- Status of every room by floor: clean, dirty, inspected or out of order. Check-out marks the room dirty automatically.
- Folios and billing
- Charges; payments by cash, card, bank transfer or SINPE Móvil; and invoices issued straight from the guest folio.
- Performance reports
- Occupancy, ADR, RevPAR, production by channel, pace report and year-over-year reports, with CSV export.
- Revenue management
- Derived rate plans, occupancy-based pricing, separate restrictions for your booking engine and channels, markup, yielding, predictive pricing, discounts, perks and coupons.
- Booking engine
- On the hotel's website: two-month calendar, multi-room bookings, children's ages, extras, upgrades, member rates and online payment with OnvoPay.
- Services, requests and loyalty
- Spa and services scheduling, prioritized guest requests and issues, and a points program with exclusive member rates.
- Food and beverage
- Point of sale with room charge, kitchen display (KDS) and table reservations; charge terminals in restaurants, bars and service areas.
- Guest app and kiosks
- Installable web app, in Spanish and English, to view the stay, order services and report issues; also on fixed in-room tablets.
Dynamic, predictive pricing within your hotel's limits.
The Hòlos revenue management engine recalculates the rate for each room type in real time from three signals: forecast occupancy, booking lead time and pickup pace versus expected. Every rate stays between a floor and a ceiling set per room type, and any date accepts a manual rate that the engine will respect.
Frequently asked questions
Which channels does Hòlos connect to?
The world's leading OTAs and B2B wholesalers, including Booking.com, Expedia, Airbnb, WebBeds and many more, plus direct bookings from your website and front desk. Every channel sells from the same inventory for each room type.
How does Hòlos prevent overbooking?
Availability is deducted in a single atomic operation before each reservation is confirmed, whatever channel it comes from. When the last room of a type is sold, every other channel receives the inventory update and stops selling it.
How does dynamic pricing work?
You set a rate floor and a rate ceiling for each room type. The revenue management engine adjusts the rate for each date based on forecast occupancy, booking lead time and pickup pace, always within that range, and pushes the change to every channel. A manual rate always takes priority over the automatic calculation.
Which revenue management tools are included?
Occupancy-based pricing, derived rate plans, stay restrictions and stop sell set separately for your booking engine (IBE) and for channels (CHN), per-channel markup, yielding rules, predictive pricing, general discounts, perks and coupons, plus a pace report, production by channel and reports compared with the previous year.
Does it include a booking engine for the hotel's website?
Yes. It is embedded with one line of code and shows a two-month calendar, supports multi-room bookings, children's ages, extras, room upgrades and member rates for your loyalty program. Online payment is processed with OnvoPay, in Spanish or English. See the demo on a fictitious hotel.
What does Hòlos cover beyond rooms?
Services and spa with scheduling, guest requests and issues, loyalty points, food and beverage (point of sale, kitchen display and table reservations), charge terminals, and a guest app that installs on the phone or runs on in-room kiosks. Every charge posts to the guest folio.
How does billing work?
Each reservation opens a folio with room charges, incidentals and payments, and the invoice is issued from that same folio. Electronic invoices for Costa Rica's Ministry of Finance (Hacienda) are issued through SGS Factura, which is integrated with Hòlos. Learn more about SGS Factura at factura.suppcenter.global.
Does it work for multiple properties?
Yes. One company manages several properties from the same account, with its own users and roles, and its data is isolated from every other company.
Does it require installation?
No. Hòlos is a cloud platform: it runs in the browser on a computer or tablet, and staff sign in with their SGS Access account.
Request a demo.
We'll walk you through Hòlos set up with your hotel's room types and rates: ARI calendar, channel manager and front desk. An advisor will contact you within one business day.